FAQ
Frequently asked.
Where do you deliver?
Across the seven emirates of the United Arab Emirates. Same-day in Abu Dhabi (cutoff 9:00 PM), Dubai (cutoff 4:00 PM), and Sharjah (cutoff 4:00 PM). Next-day for Al Ain, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah — order by 7:00 AM the morning of delivery.
How fresh are the flowers?
Every stem we use was cooler-shipped from the grower, hydrated, and rested in our cooler for at least four hours before composition. The arrangement you receive was composed the same morning it was delivered. If anything arrives below standard, we replace the piece — no partial refund.
Will I see the actual arrangement before delivery?
Yes. Every piece is photographed in our finishing station before it leaves the atelier, and we send the photo to either the buyer or the recipient (your choice). This is the only way the "as shown" promise actually means what it should.
How does the subscription work?
Choose a tier (five home tiers, seven corporate tiers), choose a frequency (weekly, bi-weekly, or monthly), and we deliver a fresh composition on your chosen rhythm. Every delivery is a new arrangement — never the same composition twice. Pause or cancel anytime from your account.
Do you do weddings and events?
Yes. We design ceremony florals, ceiling installations, table runners, walkway arches, bride and bridal-party hand-pieces, vehicle florals, and full-venue editions for engagements, weddings, baby receptions, graduations, and corporate gatherings. Lead time: four to eight weeks for full-scale events, two weeks for smaller installations. Begin a brief here.
Can I include a personal message?
Yes. At checkout, the gift section captures the recipient name, the sender name, and a personal message. We hand-write the message on a Revery card and include it with the arrangement.
What about same-day cutoff times?
Abu Dhabi 9:00 PM. Dubai 4:00 PM. Sharjah 4:00 PM. Wider UAE: order before 7:00 AM the morning of delivery for same-day; otherwise next-day. The cutoff appears live on every product page based on your selected emirate.
What payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay, and Tabby. Secure checkout through Shopify Payments.
Do you ship outside the UAE?
Not currently. We are an Abu Dhabi atelier serving the seven emirates. International expansion is on the roadmap.
What's your refund policy?
Fresh flowers are perishable. If your piece arrives in unacceptable condition (broken stems, wilted blooms, damaged vessel), notify us within two hours of delivery — preferably with a photo — and we will replace the arrangement. Refunds for completed deliveries take 7–10 business days to process. Full refund policy →
Do you offer corporate accounts?
Yes. We have a separate corporate program for hotels, restaurants, offices and serviced apartments. The corporate subscription tier covers reception arrangements, meeting rooms, washrooms, and entrance installations on standing weekly contracts. Email hello@reveryflowers.ae for the corporate brief.
Can I visit the atelier?
Not as retail walk-in, but yes for private appointment — event consultations and bespoke commission work. Message the team on WhatsApp to arrange.
How do I care for the flowers when they arrive?
Each piece arrives with a hand-written care card. The basics: keep the arrangement away from direct heat and bright sun, change the water every two days for hand-tied bouquets, and trim the stems on a clean angle if the bouquet starts to droop after day three. Hatbox arrangements have built-in water — top up gently if the foam looks dry.
How do I reach you?
WhatsApp +971 56 232 3479 for considered or unusual requests. Email hello@reveryflowers.ae for events and corporate. Replies within one business day.