Refund policy
1. General policy
Refunds and returns are available for specific product categories and under the conditions outlined below.
2. Fresh cut flowers
- Non-refundable after 5 hours: Fresh-cut flowers are non-refundable and non-returnable if more than 5 hours have passed since the order was placed.
- Damaged products: If your flowers arrive damaged, please notify us via email or WhatsApp within 2 hours of delivery. Notifications received later won't qualify for refund or replacement.
- Undeliverable orders due to unresponsiveness: If we're unable to complete delivery because the sender or recipient is unresponsive, unavailable, or unreachable at the delivery time, no refund will be issued. It is the customer's responsibility to ensure the recipient is reachable.
- Quality concerns: Please contact us promptly via email or WhatsApp.
3. Accessories and gifting products
- Full refund before delivery: Eligible for a full refund if cancellation is requested before delivery.
- Non-refundable after delivery: Once delivered, items are non-refundable except in cases of damage or defects.
4. How to request a refund or return
- Contact us via email or WhatsApp with your order number and issue details.
- Provide photos if the item is damaged or defective.
- Timelines: 2 hours for damaged flowers, 5 hours for refund eligibility on fresh-cut flowers.
5. Contact information
- Email: hello@reveryflowers.ae
- WhatsApp: +971 56 232 3479
6. Additional information
- Refunds are processed within 7-10 business days after approval.
- Requests that do not meet the policy conditions above may be declined.